GINA Frequently Asked Questions

 
 
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 Question: Which web browsers does GINA support?

Answer: GINA supports the following web browsers:

· Internet Explorer 9 and later

· Google Chrome (latest version)

· Mozilla Firefox (latest version)

· Safari (latest version)

Question: When I try to log into the application I receive a “the username or password is invalid” message. What should I do?

Answer: Try copy/pasting your password from the email containing your username and password. Ensure that no white space is copied. This can be confirmed by pasting the password into notepad and using the keyboard arrow keys to move the cursor over each of the letters.

Question: When I access GINA I am receiving a “the requested page cannot be found” message. Why can’t I access the application?

Answer: You are probably using an invalid URL address. Ensure that you are using the correct URL.

Question: Nothing happens when I try to perform searches (e.g. people, schools, registrations, etc.) within GINA. I click the search (magnifying glass) button but I don’t get any results. Why isn’t this working?

Answer: This is most likely a browser compatibility issue. Make sure you are using one of the supported browsers listed above. It is recommended that you use the Google Chrome web browser for the best experience.

If you are still having issues with GINA please contact GINA.greencertificate@gov.ab.ca

 
 
 
 
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For more information about the content of this document, contact Lindsay Rodriguez.
This information published to the web on August 27, 2015.
Last Reviewed/Revised on August 1, 2018.